A propos de nous

CCI Team Picture
Logos CCI

Qui sommes-nous ?

Notre équipe est composée de professionnels centrés sur le client qui possèdent les connaissances, les compétences, l’expérience et la passion nécessaires pour fournir des services de recherche exceptionnels.

CCI Research dispose d’une équipe hautement qualifiée de plus de 20 professionnels de la recherche et du soutien à plein temps, qui possèdent un large éventail de compétences et d’aptitudes dans les domaines de la recherche, de l’éducation, des affaires, de la technologie, des statistiques, du marketing, de la psychologie et de la sociologie. En outre, nous employons jusqu’à 100 contractuels à temps partiel dont le dévouement à l’efficacité, à la fiabilité et à la précision garantit une qualité supérieure, un bon rapport coût-efficacité et une livraison en temps voulu de chaque projet.

Pour compléter notre équipe professionnelle interne, nous entretenons un réseau professionnel de consultants associés qui offrent leur expertise en fonction des besoins et des projets.

Nos compétences

CCI Research est une société d’études à spectre complet qui a la capacité et la flexibilité d’effectuer toutes les formes de collecte de données en interne.

Le siège social de CCI Research est situé à Orangeville, en Ontario. Nous opérons à partir d’une installation sécurisée et technologiquement équipée, avec un centre d’appel téléphonique à haut volume de 50 stations, par lequel nous fournissons des services entrants et sortants entièrement bilingues et de qualité supérieure, tous situés à 100 % au Canada.

Grâce à notre centre d’appel, à nos systèmes d’interview téléphonique assistée par ordinateur (CATI) et d’interview Web assistée par ordinateur (CAWI), à notre centre de traitement des données papier et à d’autres technologies, nous possédons la flexibilité et la capacité d’effectuer toutes les formes de collecte de données en interne par téléphone, en ligne, sur papier ou par des méthodes combinées, ainsi que par des techniques qualitatives telles que les entretiens en face à face, les entretiens téléphoniques et les groupes de discussion.

Notre expérience

Depuis sa création en 1989, CCI Research a connu une croissance régulière et a servi plus de 600 organisations à travers le Canada (cliquez sur chaque icône pour voir une liste de clients).

  • Employment and Social Development Canada
  • Health Canada
  • Public Health Agency of Canada

  • Alberta Advanced Education
  • Alberta Education
  • Alberta Health
  • Alberta Student Aid
  • BC Ministry of Advanced Education and Skills Training
  • BC Ministry of Citizen’s Services
  • BC Ministry of Agriculture and Food
  • BC Ministry of Forests
  • BC Stats
  • New Brunswick Health Council
  • Government of New Brunswick, Education and Early Childhood Development
  • Government of New Brunswick, Post-Secondary Education, Training and Labour
  • Ontario Ministry of Colleges and Universities
  • Ontario Ministry of Education
  • Ontario Ministry of Labour, Immigration, Training, Skills and Development
  • Ontario Lottery and Gaming Corporation

  • City of Markham
  • City of Toronto
  • Housing York Inc.
  • Public Health Sudbury & Districts
  • Region of Peel
  • Region of Peel, Public Health
  • Thunder Bay District Health Unit
  • Toronto Public Health
  • Town of Orangeville
  • Cornwall Community Police Service
  • County of Grey
  • Durham Social Services
  • Hastings and Prince Edward Counties Health Unit
  • Headwaters Health Care Centre
  • Huron County Health Unit
  • Kingston, Frontenac, Lennox & Addington Health Unit
  • Lambton Community Health Services
  • Middlesex-London Health Unit
  • Niagara Region Public Health
  • Shelburne Police Services
  • Wellington-Dufferin-Guelph Public Health
  • York Region District School Board
  • York Region Public Health

  • Algonquin College
  • Brock University
  • Cambrian College
  • Canadore College
  • College of Dental Hygienists of Ontario
  • Collège Boréal
  • Conestoga College
  • Confederation College
  • Contact North
  • Daeman College
  • Dalhousie Agricultural Campus (formerly Nova Scotia Agricultural College)
  • Durham College
  • Fanshawe College
  • George Brown College
  • Georgian College
  • Grande Prairie Regional College
  • Humber College Institute of Technology and Advanced Learning
  • La Cité
  • Lambton College
  • Loyalist College
  • McMaster University
  • Michener Institute of Education at UHN
  • Niagara College
  • Northern College
  • Mohawk College
  • Ontario Tech University
  • RCC Institute of Technology
  • Red River College
  • Sault College
  • Seneca College
  • Sheridan College Institute of Technology and Advanced Learning
  • Southeast Regional College
  • Clair College
  • Lawrence College
  • Paul University
  • University of Toronto
  • University of Windsor

  • Automotive Industries Association of Canada (AIA)
  • Higher Education Quality Council of Ontario (HEQCO)
  • Ontario Association of Adult and Continuing Education School Board Administrators (CESBA)
  • Ontario Council on Articulation and Transfer (ONCAT) (formerly, College-University Consortium Council)
  • Ontario Undergraduate Student Alliance (OUSA)
  • Ontario Colleges Libraries Service (OCLS)
  • OntarioLearn Online Collaborative

  • Brake Parts Inc.
  • Bumper to Bumper
  • Canadian Nuclear Laboratories (formerly Atomic Energy of Canada Ltd.)
  • Carters Professional Corporation
  • Century 21 Millenium Inc.
  • Desrosiers Automotive Consultants
  • biz
  • First Brands Inc.
  • Litens Automotive
  • Matthew Scott Marketing Communications
  • Managerial Design
  • Nelnet (formerly Edulinx)
  • Nuclear Waste Management Office Community Surveys
  • Quality Response
  • Showa Canada
  • Staples Business Depot
  • Uni-Select Inc.

  • Corporate Culture and Employer of Choice (CCEOC)
  • Forum Research Inc.
  • Goss Gilroy Inc.
  • SEM Works
  • William Grevatt and Associates

Équipe de direction

Les membres de l’équipe de CCI Resources disposent d’une grande variété d’expériences et d’expertises dans les secteurs de l’éducation, de l’entreprise, de la santé et du gouvernement. Chacun d’entre eux se consacre à l’efficacité, à la fiabilité et à la précision afin de garantir la qualité supérieure et la livraison de votre projet dans les délais impartis.

Ted Hodge

Ted Hodge
CEO and Founder

My CCI Resources Story

After completing my Bachelor of Mathematics in Operations Research with a minor in Computer Science at the University of Waterloo, I founded CCI Research with the vision of becoming a leader in providing actionable, evidence-based research solutions. While running and growing CCI Resources for over 25 years, I have successfully made CCI Resources a well-known and trusted source of specialized expertise.

What I bring to CCI Resources

As the CEO and Founder of CCI Resources I provide guidance and direction in all facets of the business including survey research methodology, operational procedures, and customer service. I have always believed in providing the highest quality services at a very reasonable price.

Major accomplishments

My major accomplishments include participation in many large Ontario-wide post-secondary provincial surveys since 1993 including student, graduate and employer surveys pertaining to Continuing Education, Full-time Post-secondary, Apprenticeship, and Private Career Colleges. I have successfully extended the business to other Canadian provinces, to other sectors and applications which make use of our skills and help meet client needs.

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Linda Hudson

Linda Hudson
Call Centre Manager and CSO

My CCI Resources Story

I have worked for the CCI Resources Call Centre since its inception in 2001. As the Call Centre Manager I am responsible for overseeing all aspects of our in house Call Centre including, survey development and testing, scheduling our team of inbound and outbound bilingual staff, data cleaning and recording, and quality control. I am also the Chief Security Officer of CCI Resources responsible for personnel security screening, security briefings, control of access to protected information and zones.

What I bring to CCI Resources

Having worked in the CCI Resources Call Centre since its inception, I have a vast amount of department and project experience which I utilize to ensure the highest levels of efficiency and quality in our work. My knowledge of CCI Resources operations and of our contractual commitments to privacy allow me to facilitate strict security protocols throughout the company ensuring your data is always protected.

What inspired me to do what I do:

I enjoy working with people and the Call Centre was a new challenge, one I had not experienced yet.

The best advice I ever received was:

Don’t wait for a special occasion to celebrate, every new day is reason enough to celebrate.

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Stacey LeDrew

Stacey LeDrew
Director of Research

My CCI Resources Story

I joined the CCI Resources team in 2008 as a Research Assistant and grew into my role as a project leader and the Reporting Manager. I am responsible for a wide range of management responsibilities at CCI Resources including Project Startup and Management, Quality Control, Report Design and Development, and overseeing the Reporting and Analysis Department.

What I bring to CCI Resources

I received my Honours Bachelor of Arts degree in Sociology from Wilfrid Laurier University and focused my later years of study in the areas of Education, Mental Heath, and Statistics. Prior to coming to CCI Resources I worked as a Support Worker in homes across Orangeville providing support to persons with developmental disabilities which developed my passion for outstanding customer service.

Likes/Hobbies/Interests:

Dogs, I have 3, Zeppelin, Molson, and Otto. Puzzles, the really hard ones that make you wish you never opened the box but are so satisfying when that last piece fits in! Books, more specifically, series, the more books in a series the better.

My slogan for life is:

Be strong, but not rude; Be kind, but not weak; Be bold, but not a bully; Be humble, but not timid; Be proud, but not arrogant.

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Karen Hodge

Karen Hodge
Secretary-Treasurer

My CCI Resources Story

I worked with Ted to form CCI Research in the very beginning. Initially, I worked in many aspects of the business to build a foundation for future growth and operations. As the company grew I have progressively focused my attention on the financial side of the business. Currently I oversee all financial matters, including accounts receivable, accounts payable, and payroll.

What I bring to CCI Resources

As the Secretary-Treasurer at CCI Resources, and one of the founding members of the company I have extensive knowledge of company operations and procedures. I am able to use my experience to ensure financially responsible management of the company and efficiency in all financial matters with our clients.
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Shannon Howell

Shannon Howell
Sr. Research Consultant

My CCI Resources Story

I joined the CCI Resources team in 2002. Currently, as Director of Research, I oversee all staff and research projects at CCI Resources. I have extensive experience and expertise in designing research strategies and collecting and analyzing quantitative data. With respect to qualitative research projects, I have facilitated numerous focus groups and am proficient at developing and refining appropriate scripts. I am also a key contact for many of our clients which allows me to apply my consulting and analytical skills to ensure that CCI Resources meets and exceeds their expectations.

What I bring to CCI Resources

Throughout my years of graduate training and subsequent professional activity, I have written and edited many scientific reports for university faculty, hospital staff, committees, and other agencies. I obtained my Ph.D. in Psychology at the University of Manitoba in 2002, where I worked as a researcher in cooperation with several faculty members to design research strategies and collect and analyze data for a broad range of research projects. I also held a number of research positions before joining the CCI Resources team which helped me refine my unique set of research and analytical skills.

A past accomplishment I am really proud of is:

I am most proud of my graduate education and my family, earning a doctorate while raising two wonderful children.

More about me:

I am originally from Winnipeg and moved to Ontario to escape the snow (it didn’t work). I enjoy travelling with friends and family, and someday hope to tour Europe.

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Ian Macfarlane

Ian Macfarlane
President

My CCI Resources Story

In early 2015 I joined CCI Resources initially in a consulting capacity and later in the year took on the role of President. It has been an exciting start since joining the company as we have seen tremendous growth in our core businesses while at the same time I have enjoyed being a part of the early stages of our expansion into new business areas such as Information Management, Employee Engagement and Contact Centers services.

What I bring to CCI Resources

Over 25 years of executive and senior management experience in Marketing, Sales, New Business Development, Business Operations and Customer Service within one of the World’s leading technology companies. A wide range of education and skills developed in the office productivity and consumer technology industries. Coupled with my business background I’m a graduate of Queens Universities Executive Program, IMD Universities Executive Development program and Mohawk College’s Business Administration program.

The best advice I ever received was:

Be honest, never run away from a problem and know your numbers!

Random/interesting fact about me:

I was part of the team that first brought consumer digital camera technology into the Canadian marketplace.

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Rose D’Alimonte

Rose D’Alimonte
Client Services Manager

My CCI Resources Story

I have worked for CCI Resources for over 15 years! As part of the Client Services Team, I work to accurately assess client needs and help attain maximum value within budget. I am responsible for providing quotes, preparation of proposals, and developing promotional materials for CCI Resources. I also work closely with the management team to ensure that all clients receive optimal services.

What I bring to CCI Resources

Having worked at CCI Resources since 2000, I have a vast amount of company and project experience which I utilize to ensure satisfaction and promote on-going partnerships. My knowledge of CCI Resources operations and capabilities allows me to offer thorough and timely service to current and prospective clients.

Why I am good at what I do:

I take the time to listen to clients’ needs and get to know who they are.

The best advice I ever received was:

Make sure you love and marry your partner for their faults as they will likely not change.

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