Information Management
Is there a more efficient way to get things done?

CCI Resources has become a leader in Information Management services, helping you find automated solutions for manual processes. We can streamline your customer contact processes, saving you time and money in order to run your business more efficiently. Let us be your Business Process Outsourcing (BPO) provider and assist you with your back office and fulfilment services, allowing you to become a more flexible company.

Our expertise in Information Management began with a project for one of Canada’s largest automotive distributors. We were engaged to design and improve their manual processes, resulting in an automated solution that allowed for cost-effective outsourcing of their Contact Centre services. Our Information Management Team has the expertise to help you design and integrate your customer contact processes into an outsourced service.

Our services include:

  • Processing and Fulfillment

By allowing us to streamline your customer contact processes, you can save your business time and money by outsourcing your manual and non aligned back office processes.

  • Integrated Outsourced BPO 

With the use of our 100% Canadian Contact Centre, we provide complete solutions to your back office processes. Our integrated services track and organize information from account history to product information, allowing your company to be more flexible while having your customer care and other matters outsourced with CCI Resources.

  • Comprehensive BPO 

Instead of having members of your team concerned about back office processes, CCI Resources can take these tasks off your plate, allowing your team to focus more on their core responsibilities within your organization. We take care of comprehensive duties such as data entry, order management, warranty/rebate services, return merchandise authorization, sales support, and more.

After years of experience and the development of a team of skilled professionals, we have gained valuable and extensive experience in the automotive, education, government, private business, and health industries. Let us take care of your manual processes and automate them to create more efficiency and flexibility within your organization.

At CCI Resources, we run a highly efficient and organized information management system. Our technical team specializes in analysing your business processes to help design and implement an efficient outsource solution that is right for you and your customers. Our expertise in the education, health, automotive, government, and private enterprise sectors allows us to apply best practices to your organization.

In addition, our dedicated team can help develop your internal systems to ensure your organizations processes are supporting your web presence.